Care Plan Signup Agreement

Thanks for choosing Wallace IT for your website maintenance needs!

The following form is for contact information. When done, we'll follow up with you for things like access codes, passwords, and set up billing. If you have any questions, we can discuss them before any payments are made.

To learn about the plans, visit the Care Plans page.

If you have a technical lead different from the billing person above, please provide their details below.

There is an onboarding fee of $199 for setting up a new site with a plan, to cover initial audits, cleanup, and configuration. (If you are a Sound Web Solutions customer, you don't pay this!)

We prefer an automatic monthly payment if possible. If there are projects or additional work performed, this time is approved first and can be invoiced separately or added to the following invoice depending on your billing method. We are flexible!

Billing, Payments, Fees

Automatic payments will go out on the 1st of the month. If you are not on an automatic payment, your invoice will be sent on the 1st, by email, to the billing person named in this form.

Invoices are due upon receipt. A late fee of 10% is added if payment is not received by the 15th of the month, this fee will be added on the following month's bill. A fee of $30 is charged for a bounced check.

All prices are subject to change, and you will be notified if such changes are ever to occur.

You are authorizing Wallace IT Solutions to charge the payment method you selected for all the invoices generated for services rendered.

Upgrades and Downgrades

You can upgrade your plan or add an addon at any time. For monthly billing cycles the following month will have the new price. If you paid a 6 or 12 month increment, we can prorate and bill the difference for the rest of your cycle.

If you want to downgrade, it will be changed on the next billing cycle. For a 6 or 12 month cycle, the difference will be calculated as retainer time to be used for tickets and web dev work as needed.

Cancellations & Refunds

Cancel any time, no long term contracts. For companies who choose to pay 6 or 12 month cycles, we don't refund unused months. If there is a chance you might not need services, please choose monthly! We are also flexible if you want to switch the remainder of the plan to another website, or use prorated retainer time for general web development work instead.

No refunds are available after payment has been accepted, as this is considered service work that starts when payment is made. You are free to cancel before the following month's payment is billed.

Authorization

You are engaging Wallace IT Solutions as an independent contractor to perform work as described in the package(s) you purchased. In order to perform these functions, you hereby authorize Wallace IT access and “write permissions” to all directories and files of your website via your hosting company, as well as permission to install any necessary WordPress plugins for maintenance and security as part of services rendered.

Limitation of Liability

Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before confirming services.

Wallace IT Solutions does not guarantee or warrant that the functions contained in the customer's website will remain operational or error-free when maintenance is performed. Updates sometimes can and do break things which is why our extra testing is important, as well as the high priority addon.

To the extent not prohibited by law, in no event will Wallace IT be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, however caused, even if Wallace IT has been advised of the possibility of such damages.

Wallace IT does not represent, guarantee or warrant that the functions contained in these webpages or Internet website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Wallace IT disclaims any liability relating thereto.

This Work Statement Agreement is governed by the laws of Arizona without giving effect to its conflict of laws provision. You expressly agree that exclusive jurisdiction for any claim or dispute with Wallace IT or relating in any way to your use of the created webpages or Internet website resides in the courts of Arizona.

Wallace IT assume no liability for the content of the websites it manages, maintains, or hosts. We make no hard guarantees about uptime or the quality of your host, or the safety of your site and data. Our job is to prevent disaster as much as possible, and be able to recover should disaster strike. We can't stop all possible disasters or hackers or denial of service attacks, or attacks targeted at your hosting company or other 3rd party services, plugins, integrations, or tools.

Project Work

We are available for larger projects if needed. These projects are conducted as a separate transaction from the care plans because they may span a longer time period or involve a different website entirely. These larger projects may be billed as hourly labor or as a flat project fee. Billing for hourly projects goes out every 2 weeks. Billing for flat rate is done in three installments at the beginning, middle, and end of the project.

Timing of Maintenance Work

The maintenance work on your website typically takes place in the 3rd or 4th week of the month, with your report being emailed after work is complete.

On a Gold plan, maintenance is performed twice a month, which will be 1st and 3rd weeks, or 2nd and 4th weeks of the month.

For Silver, Gold, and High Priority addon sites, various notifications, tickets, and downtime are checked out as they happen at any time of the month.

Company Hours and Ticket Response Time

We strive for a 1 day turnaround on tickets with simple problems. Larger tasks and projects may carry on longer or if we need more information or other assets.

Extra time beyond included retainer time must be approved first unless you pre-buy extra retainer time, or make prior arrangements for a certain amount of automatic approved time by default. This lets us start work quicker without having to wait for communications back and forth.

Our normal business hours are 9-5 MST, Mon-Fri for ticket and project work and don't include weekends. For High Priority addons, we receive tickets outside these hours for quicker response.

Third Party or Client Page Modification

We understand a client will independently edit or update their website at any time. They may hire 3rd party developers and authors to create content. If someone other than Wallace IT makes changes to the website and renders it disfunctional or broken, we can and will help repair the website and will bill for this time at our normal rate.

Refusal of Service

Wallace IT reserves the right to refuse service to any individual, website, or blog that contain offensive, obscene, hateful, malicious, pornographic, or exploitative content, or any other reason. We are a family friendly service provider only!

Acceptance

Please note that by submitting this form, you are agreeing to all of our terms of service as they are written here. Wallace IT reserves the right to change or update these terms at any time without prior notice. The user of this site agrees to the terms of this agreement on behalf of his or her organization or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.

Please contact us with any questions regarding these terms of service by email to (care @ wallaceitsolutions.com)